Refund policy
Return and exchange requests must be raised within 10 days of receiving your order. Kindly provide clear photographs, a video of the product, and a brief explanation of the reason for the request. Our Customer Care representative will review the submitted information and may contact you for any additional details. After a thorough assessment, we will determine whether the product is eligible for return or exchange in accordance with our policy.
Products bought during sales are non-refundable but can be exchanged (Depending on the availability) or Store credit can be issued.
To initiate a return or exchange, please contact our customer support team by emailing us at care@loommantra.com or via WhatsApp at +91 9770969005. Our team will guide you through the process.
Eligibility
To be eligible for a return or exchange, the product must be:
- In its original condition
- Unused, unwashed, and unaltered
- With all original tags, labels, and packaging intact
- Photo and unboxing Video.
LoomMantra reserves the right to refuse any return or exchange if the product does not meet these conditions.
Reverse Shipping
In case of a return, a shipping charge of ₹150 will be deducted from the refunded amount to cover reverse shipping costs.
If reverse pickup is unavailable at your location, you will be required to self-ship the product to the address provided by our team. A maximum of ₹150 will be provided as a credit note for reverse shipping.
Refunds
After you submit a return or exchange request, we'll begin processing it within 2–3 business days. Once the item reaches our facility and clears quality inspection, any eligible refund will be completed within 2–3 business days.
Defective or Incorrect Products
Complaints regarding defective or incorrect products and incomplete orders should be raised within 24 hours of receiving the products. Please share an image or video highlighting your concern. Please also inform our customer care department in the event any goods are delivered without tags.
All custom-made orders are non-returnable.
Contact Us
If you have any questions or need assistance regarding returns or exchanges, please reach out to us at care@loommantra.com or WhatsApp at +91 9752899005. We'll be happy to assist you.
