About Handloom & Authenticity
Are your sarees 100% handloom?
Yes, all our sarees are sourced directly from skilled artisans and weaving clusters. Each piece is handwoven using traditional techniques.
How can I identify a genuine handloom saree?
Handloom sarees have slight natural variations in weave and texture, a mark of authenticity. We also mention fabric details and origin in every product description.
Why are handloom sarees priced higher than mill-made ones?
Each saree takes days or weeks to weave by hand, supporting skilled artisans and preserving traditional crafts, making every piece unique and valuable.
Ordering & Shipping
How long will my order take to arrive?
Orders are usually processed within 1–2 days and delivered within 5–7 business days (depending on location).
Do you ship internationally?
No, as of now, we do not ship internationally.
How can I track my order?
Once shipped, you'll receive a tracking link via email/WhatsApp.
Do you take orders over the phone/Instagram?
We do not take orders over the phone or Instagram. The customer would have to place an order on our website www.loommantra.com.
For any other query you can contact us at care@loommantra.com. We will be happy to assist you.
Payments
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, wallets, and cash on delivery (conditions applied, please check the product page for COD).
Is online payment secure?
Yes, all transactions are protected with encrypted payment gateways.
Returns & Exchanges
Do you accept returns?
Yes, we offer returns within 10 days if the saree is unused and in original condition. (please see our return and exchange policy page for more details)
What if I receive a damaged product?
Please contact us within 48 hours with photos and unboxing video and we'll arrange a replacement or refund.
Can I exchange for a different saree?
Yes, exchanges are allowed subject to availability. (please see our return and exchange policy page for more details)
Product Details & Care
Are blouse pieces included?
Yes, most sarees come with a matching blouse piece (mentioned in description).
How should I wash handloom sarees?
We recommend dry cleaning for the first wash. Later, gentle hand wash in cold water with mild detergent. (checkout our care page for more details)
Do colors bleed?
Natural dyes may slightly bleed initially; this is normal for authentic handloom fabrics.
Customization & Requests
Can I request a specific color or weave?
Yes! Email us at care@loommantra.com and we'll try to arrange from our weavers.
Do you offer bulk or wedding orders?
Yes, we take bulk orders for weddings, gifting, and corporate events. Email us your requirement and we can discuss and arrange for the same.
Support
How can I contact you?
You can reach us via email at: care@loommantra.com
What are your support hours?
We respond Monday–Saturday, 10AM – 9PM.
